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Managing Customer Expectations and Education
105 Minutes
This archived webinar is the third in ASCLD’s webinar series, "Confronting Crime Laboratory Backlogs: Causes, Solutions, Expectations." Laboratories can better manage customer expectations and work collaboratively with them to economize and prioritize the delivery of forensic science services in their jurisdiction. A crime laboratory backlog is nothing more than the accumulation of expected services that a laboratory has not yet completed.  This means that every backlog, in its most fundamental form, relates directly to customer expectations. Resource limitations such as insufficient staffing are often limiting factors, as well.  Excessive or unreasonable expectations on the part of customers and other stakeholders have exactly the same effect as a lack of resources.  

This webinar was recorded in its entirety at the time of the Live event in order to capture the one-on-one interaction with the presenter.

Speaker

John Collins
Principal Instructor and Consultant
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This event is funded through a Cooperative Agreement (2011-DN-BX-K564) from the National Institute

of Justice (NIJ), Office of Justice Programs (OJP), and U.S. Department of Justice (USDOJ). The views,

policies, and opinions expressed are those of the authors and contributors and do not necessarily reflect

those of the NIJ, OJP, or USDOJ.